This evening I finally got Internet access back in my home. I don't want to go into the details, suffice to say that when things are going right, Verizon is fine as bandwidth vendor. When they go wrong, they go spectacularly wrong. Verizon can be staggeringly incompetent when the wind blows the wrong way, and this is such an occasion. I've had busloads of frustration, trying to get correct answers, and get back online.
Tonight, I plugged in the ATM modem they finally sent me, and the first thing it did was redirect every, single, URL to their DSL registration page. Following the directions just started a stalled download for software I don't need or want. I called them up, steaming, and got a tech to walk me through steps to turn off some kind of firewall that's on by default in their router (and undocumented in the PDF they sent on the CD, as far as I can see) which was responsible for it wanting to download and install software from the mothership.
I tell you, if I hadn't heard even worse horror stories about Comcast from some of my friends, I would have jumped ship by now. If ever there is a third bandwidth vendor in our area, truly interested in selling me bandwidth at a reasonable price, Verizon is on the trash heap!
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